Privacy Policy

Last updated: April 9, 2026

1. Introduction

Compel ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our church hospitality management platform and related services, including any communications sent via SMS or text messaging.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy is easily accessible from our website, registration pages, and within our application.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, password, church name, and role when you create an account.
  • Member and Visitor Data: Names, contact information (including phone numbers and email addresses), interests, talents, notes, and other details entered by authorized users about church members and visitors.
  • Mobile Phone Numbers: Phone numbers provided for the purpose of church member management and, where applicable, SMS communications.
  • Usage Data: Information about how you interact with our platform, including attendance records, care needs, team assignments, and activity logs.
  • Device and Technical Data: Browser type, IP address, device identifiers, and cookies used to maintain your session.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our church hospitality management services.
  • Facilitate member care tracking, attendance management, team organization, and community connections.
  • Send transactional or service-related SMS messages and notifications where you have provided consent.
  • Authenticate your identity and maintain the security of your account.
  • Respond to your requests, questions, and support inquiries.
  • Comply with legal obligations and enforce our terms of service.

4. SMS/Text Messaging Privacy

If you opt in to receive SMS or text messages from Compel or from a church using our platform, the following applies:

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging programs to any third party.
  • Text messaging originator opt-in data and consent will not be shared with any third parties.
  • Mobile information collected as part of our SMS messaging program will be used solely to provide the services you requested, such as care need notifications, attendance alerts, team coordination messages, and other church-related communications.
  • You may opt out of SMS messaging at any time by replying STOP to any message. You may also text HELP for assistance.
  • Message frequency may vary depending on the services you have opted into and your church's communication needs.
  • Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

5. Data Sharing and Disclosure

Compel does not sell, rent, or share your personal information, including your mobile phone number, with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

  • With your church organization: Data entered into the platform is accessible to authorized administrators within your church's Compel account.
  • Service providers: We use trusted third-party service providers (such as hosting, database, and messaging infrastructure providers) who process data on our behalf under strict confidentiality obligations. These providers are not permitted to use your data for their own purposes.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Safety: We may share information to protect the rights, property, or safety of Compel, our users, or the public.

6. Data Storage and Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure password hashing, session management, and access controls.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request deletion of your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal or compliance purposes.

8. Your Rights and Choices

You have the right to:

  • Access, update, or correct the personal information we hold about you.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Opt out of SMS messaging at any time by replying STOP to any message.
  • Withdraw consent for data processing where applicable.

To exercise these rights, contact us at privacy@compel.app.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Compel
Email: privacy@compel.app

See also our Terms of Service.